Refund, Return and Exchange Policy

We want you to be happy with your Court Society order. This policy applies in line with South African consumer law.

Personalised Items

Personalised or custom-made clothing cannot be returned or exchanged unless:

• The item has a manufacturing defect;

• Court Society supplied the wrong item; or

• Court Society made an error with the personalisation.

Please check all names, numbers, flags, sizes and other custom details carefully before placing your order.

Non-Personalised Items

Non-personalised clothing may be exchanged or returned if:

• You contact us within 7 days of receiving your order;

• The item is unworn, unwashed and undamaged;

• All original tags are still attached; and

• The item is returned in its original condition.

Exchanges are subject to stock availability.

Faulty or Incorrect Items

If your item has a manufacturing defect or Court Society sent the wrong item, please contact us as soon as possible.

Where required by South African consumer law, you may be entitled to a repair, replacement or refund.

Normal wear and tear, incorrect washing, misuse or accidental damage will not be considered manufacturing defects.

Return Costs

Court Society will cover reasonable return costs if the item is faulty, incorrect or personalised incorrectly by us.

For size exchanges or change-of-mind returns, the customer is responsible for the return and replacement delivery costs.

How to Request a Return or Exchange

Email us at admin@courtsociety.co.za and include:

• Your name;

• Your order number;

• The reason for the return or exchange; and

• Photos if the item is faulty or incorrect.

Please wait for return instructions before sending the item back.

Nothing in this policy limits your rights under South African consumer law.