Shipping Policy

Last updated: October 2026

At Court Society, every order is prepared with care. As many of our products are produced or personalized specifically for each customer, some orders may require additional production time before they are ready to be dispatched.

This Shipping Policy explains how order processing, dispatch and delivery work when purchasing from Court Society.

1. Order Processing

Orders are generally processed within 2–5 business days after successful payment.

Business days exclude weekends and South African public holidays.

Processing includes reviewing your order details and preparing your order for production or fulfilment.

Orders placed over weekends or public holidays will begin processing on the next business day.

2. Personalized & Made-to-Order Products

Many Court Society products are personalized or made to order.

These products may only enter production once your order and personalization details have been confirmed.

Please ensure that all information supplied with your order is correct, including:

• Name;

• National flag;

• Size;

• Colour;

• Personalization selections; and

• Any other custom details.

Incorrect information supplied by the customer may cause delays and may not be possible to change once production has started.

3. Production & Delivery Time

Once your order has been processed, please allow approximately 10–15 business days for production, dispatch and delivery.

This timeframe is an estimate rather than a guaranteed delivery date.

Actual delivery times may vary depending on:

• The products ordered;

• Personalization requirements;

• Production volumes;

• Your delivery location;

• Courier operations;

• Public holidays; and

• Periods of unusually high demand.

We always aim to complete and deliver orders as quickly as possible while maintaining the quality expected from Court Society.

4. Shipping Rates

Shipping charges, where applicable, will be calculated and displayed during checkout before payment is completed.

The shipping amount may depend on the delivery location, order value or any shipping promotion running at the time.

Any free-shipping promotion will be subject to the conditions displayed with that promotion.

5. Delivery Areas

Court Society ships to locations made available during checkout.

If your delivery address is accepted during checkout and a shipping option is displayed, delivery is available to that location under the selected shipping method.

Certain remote or outlying areas may require additional delivery time.

6. Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

Please allow some time after receiving your tracking details for the courier's tracking system to update.

Tracking updates are controlled by the courier and may occasionally take time to reflect.

If your tracking information has not updated for an extended period, please contact us and we will assist where possible.

7. Delivery Address

Customers are responsible for ensuring that the delivery address and contact information supplied at checkout are complete and correct.

This includes your:

• Full name;

• Street address;

• Suburb;

• City or town;

• Postal code; and

• Contact number.

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update your delivery details if the order has not yet been dispatched.

Once an order has been handed over to the courier, we cannot guarantee that the delivery address can be changed.

8. Incorrect or Incomplete Addresses

Court Society cannot accept responsibility for delivery delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

If an order is returned to us because of an incorrect address, incomplete address or unsuccessful delivery caused by the information supplied at checkout, additional shipping charges may apply before the order can be sent again.

9. Missed Deliveries

Customers are responsible for ensuring that someone is available to receive the parcel at the delivery address where required.

The courier may contact you directly regarding delivery arrangements or an unsuccessful delivery attempt.

If a parcel is returned to Court Society following repeated unsuccessful delivery attempts, additional shipping charges may apply for redelivery.

10. Courier Delays

Once an order has been dispatched, delivery is handled by a third-party courier service.

While we carefully select our delivery partners, circumstances outside Court Society's reasonable control may occasionally result in delays.

These may include:

• Courier network delays;

• Severe weather;

• Road closures;

• Industrial action;

• Public holidays;

• High seasonal shipping volumes;

• Natural disasters; or

• Other unforeseen logistical disruptions.

If your order is materially delayed, please contact us and we will assist in investigating the shipment.

11. Peak Periods & Product Launches

During major product launches, sales, promotional campaigns, holiday periods or other periods of exceptionally high order volumes, processing and production times may be longer than usual.

Where significant delays are expected, Court Society may communicate updated estimated fulfilment times through the website, email or our social channels.

12. Multiple-Item Orders

Orders containing several products may require additional production time, particularly where personalized or made-to-order products are included.

Where possible, we aim to dispatch an order together.

In certain circumstances, products from the same order may be shipped separately.

If your order is split into multiple shipments, you may receive separate tracking information.

13. Lost Parcels

If your tracking information indicates that your parcel may be lost or has not moved for an unusually long period, please contact Court Society.

We will work with the courier to investigate the shipment.

A parcel will not automatically be considered lost simply because tracking has temporarily stopped updating.

Where the courier confirms that a shipment has been lost, Court Society will work with you to provide an appropriate resolution.

14. Damaged Parcels

If your parcel arrives visibly damaged, we recommend taking photographs of the packaging before opening it.

If the product inside has also been damaged, please contact Court Society as soon as reasonably possible and provide:

• Your order number;

• Photographs of the outer packaging;

• Photographs of the damaged product; and

• A brief description of the issue.

We will review the matter and assist you with the appropriate next steps.

15. Order Status

An order may move through several stages before delivery, including:

Order Confirmed → Processing → Production → Ready for Dispatch → Dispatched → Delivered

Personalized and made-to-order products may remain in production for longer than standard ready-to-ship products.

16. Estimated Delivery Dates

Any delivery dates or timeframes displayed on our website, at checkout or communicated by Court Society are estimates unless expressly stated otherwise.

We recommend placing time-sensitive orders well in advance, particularly if the product is required for a tournament, event, birthday, holiday or other specific date.

Court Society cannot guarantee delivery by a particular event date unless this has been expressly confirmed by us.

17. Changes Before Dispatch

If you need to change your delivery details, please contact us as soon as possible.

Changes cannot be guaranteed once:

• Production has started;

• The order has been packed;

• A shipping label has been generated; or

• The parcel has been handed over to the courier.

18. Returns & Exchanges

Shipping-related information regarding returns, exchanges, incorrect products and defective products is covered separately in our Delivery & Returns Policy.

Customers should review that policy before returning any product.

19. Contact Us

If you have any questions regarding the shipping or delivery of your Court Society order, please contact our customer support team using the contact details provided on our website.

When contacting us about an existing order, please include your order number so that we can assist you as efficiently as possible.