Made-to-Order Craftsmanship

Every Court Society garment is individually produced after your order is placed. Unlike mass-produced apparel, each item is created specifically for you using premium fabrics, professional printing techniques, and a carefully managed production process.

Because every garment is made from scratch, slight variations may naturally occur between products. These may include minor differences in:

• Garment fit and measurements (within normal manufacturing tolerances)

• Logo positioning and placement

• Print alignment

• Colour appearance due to different fabric batches, printing processes, or screen/device settings

• Stitching and finishing details

These small variations are a normal part of the manufacturing process and do not affect the quality, performance, or authenticity of your Court Society product.

We continually strive to maintain the highest level of consistency across every garment, and all products undergo quality checks before being dispatched.

By placing an order with Court Society, you acknowledge and accept these normal manufacturing variations as part of purchasing a premium made-to-order product.

Keep your Court Society gear performing and looking its best.

• Hand wash or machine wash cold at 30°C
  

• Do not bleach

• Do not tumble dry

• Air dry naturally
  

At Court Society, every order is prepared with care to ensure that your products meet our quality standards.

Order Processing

Orders require approximately 2–5 business days to be processed before production and fulfilment begin.

Production and Delivery Lead Time

Once your order has been processed, please allow an additional 10–15 business days for production, fulfilment and delivery.

Customers should therefore expect to receive their orders approximately 12–20 business days from the date the order is placed.

Business days exclude weekends and South African public holidays.

Delivery Delays

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, public holidays, severe weather, supplier delays or unusually high order volumes.

We will make every reasonable effort to keep customers informed if a significant delay affects their order.

Tracking Information

Where tracking is available, customers will receive their tracking details once the order has been completed and handed over to the courier.

Please allow some time for the courier’s tracking system to update after receiving your tracking information.

Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order. Court Society cannot be held responsible for delays, failed deliveries or additional courier costs caused by incorrect or incomplete information supplied by the customer.

Please contact us as soon as possible if you notice an error in your delivery details. Changes cannot be guaranteed once an order has entered production or has been dispatched.

Contact Us

For questions regarding your order or delivery, please contact Court Society and include your order number so that we can assist you efficiently.

admin@courtsociety.co.za

Refund, Return and Exchange Policy

We want you to be happy with your Court Society order. This policy applies in line with South African consumer law.

Personalised Items

Personalised or custom-made clothing cannot be returned or exchanged unless:

• The item has a manufacturing defect;

• Court Society supplied the wrong item; or

• Court Society made an error with the personalisation.

Please check all names, numbers, flags, sizes and other custom details carefully before placing your order.

Non-Personalised Items

Non-personalised clothing may be exchanged or returned if:

• You contact us within 7 days of receiving your order;

• The item is unworn, unwashed and undamaged;

• All original tags are still attached; and

• The item is returned in its original condition.

Exchanges are subject to stock availability.

Faulty or Incorrect Items

If your item has a manufacturing defect or Court Society sent the wrong item, please contact us as soon as possible.

Where required by South African consumer law, you may be entitled to a repair, replacement or refund.

Normal wear and tear, incorrect washing, misuse or accidental damage will not be considered manufacturing defects.

Return Costs

Court Society will cover reasonable return costs if the item is faulty, incorrect or personalised incorrectly by us.

For size exchanges or change-of-mind returns, the customer is responsible for the return and replacement delivery costs.

How to Request a Return or Exchange

Email us at admin@courtsociety.co.za and include:

• Your name;

• Your order number;

• The reason for the return or exchange; and

• Photos if the item is faulty or incorrect.

Please wait for return instructions before sending the item back.

Nothing in this policy limits your rights under South African consumer law.